Shipping Policy

Shipping Schedule

Orders are shipped out once a week every Monday, unless we are closed.

Orders placed by Saturday of each week will be shipped out the following Monday. For example, if you place an order with us on a Sunday or Monday, your order will be shipped out the next week on Monday. 

Shipping Time

We ship all of our orders through UPS Ground and you can expect to receive your order in 1 - 5 business days (depending on your region) after they have been processed as shipped, not from the day your order was placed. Weekends and holidays are not included in business days.

Our decadent cookies are made to order and shipped within 24 hours of baking and we are happy to say our cookies are preservative-free and heat sealed in individual bags to ensure you have the freshest, best-tasting cookies as possible. If you are worried about your cookies going bad before they get to you, rest assured they last for up to 3 weeks in their original packaging.

Please Note: Baked by Chanice is not responsible for any delays in transit once your package has been transferred to UPS.

FAQ

What if I accidentally input the wrong shipping address?
Please email us at: orders@bakedbychanice.com as soon as possible. If the order has already shipped, we are unable to make any changes to the delivery address.
Can I include a note with my order?
Yes! Use the "note" section of the order to include a message to the recipient. If you accidentally forget to add a note before checking out you can email orders@bakedbychanice.com and we can add the note for you. 
Will the price appear on the order? 
No, the packing slip does not include the price or receipt of payment. 
What if I want my order shipped and delivered on a certain date? 
Since we currently only ship one day a week, we cannot guarantee what day your order may arrive on. Please consider placing orders for a specific occasion/holiday at least one week prior (more if we are experiencing delays).